All items must be returned new, unused and with all Wrap Up by VP tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
Repeated Returns
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Wrap Up by VP account.
Late Returns
Your purchase should be sent back to us within 28 days of receiving your order. Returns outside of this period may be accepted at the discretion of Wrap Up by VP.
Clothing
Please take care trying on items as all products must be returned in a new and unused condition with all Wrap Up by VP tags still attached.
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Limited-Edition Products
As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.
Gifts
To arrange a gift return, please email orders@wrapupbyvp.com and we will assist you further.
Faulty goods
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.
Colors
We have made every effort to display the colors of our products that appear on Wrap Up by VP as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
Final Sale
During our sale clearance, products marked as Sale Must-Have cannot be returned or exchanged