Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.
Our shipping partner, DHL, also offers you the flexibility to make changes to your delivery while your purchase is on its way to you. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched, follow the link provided and choose from a range of options including:
Rescheduling your delivery for a nominated day
Placing your shipment on hold if you are away from home
Arranging to collect your order from a DHL service point
To find out if On Demand Delivery (ODD) is available in your country, visit ondemand.dhl.com.
Returning an item couldn't be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 28 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free.
Shipping is complimentary on all exchanges, although customers outside the US are responsible for taxes and duties.
Please make sure your items are returned new, unused and with all Wrap Up by VP and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please contact our customer care team by emailing firstname.lastname@example.org if you have any further questions.
Should you need to return your purchase, you have 28 days from receiving your order to arrange your exchange or return, book your complimentary collection and have your items sent back to us.
Please follow the steps below to return your purchase.
Sign into your account and under My Orders, select the order number containing the items you would like to return.
Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return. If you would like to exchange an item, choose your replacement size.
Check the box to agree with our Returns Policy. You will then receive an email including your returns instructions and details about the next steps to take.
Arrange a free collection with the shipping carrier that delivered your purchase. For UPS, call +1 800 823 7459 or drop your shipment off at your local UPS store or at any UPS facility. For DHL, book your collection online or over the phone:
- Refer to the DHL link provided in the returns email. Enter your 10 digit waybill number located under the barcode of your printed returns label that appears as “WAYBILL XX XXXX XXXX”. Review your details and select a convenient date and time for collection.
- Visit dhl.com and select your country to find the relevant telephone number. Remember to quote our account number found in the returns email.
To ensure your return is covered by our complimentary returns policy, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.
We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please email email@example.com if you intend to do this and send your purchase to the following address:
Your refund will be credited to the original payment method or as store credit to your Wrap Up by VP account.
If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through Wrap Up by VP. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
All items must be returned new, unused and with all Wrap Up by VP tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Wrap Up by VP account.
Your purchase should be sent back to us within 28 days of receiving your order. Returns outside of this period may be accepted at the discretion of Wrap Up by VP.
Please take care trying on items as all products must be returned in a new and unused condition with all Wrap Up by VP tags still attached.
As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.
We have made every effort to display the colors of our products that appear on Wrap Up by VP as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
During our sale clearance, products marked as Sale Must-Have cannot be returned or exchanged